Welcome to RaymondMall’s FAQ page! Below, you’ll find answers to our most commonly asked questions. If you need additional assistance, please feel free to contact our customer support team.
1. Orders
Q: How do I place an order?
A: Simply browse our products, add items to your cart, and proceed to checkout. You’ll be guided through the steps to complete your purchase.
Q: Can I modify or cancel my order after it’s been placed?
A: If your order hasn’t been processed, we may be able to assist. Please contact us immediately at support@raymondmall.com. Once an order is processed, we cannot make changes or cancellations.
Q: How can I check the status of my order?
A: Once your order has shipped, you will receive a tracking number via email. You can use this to monitor the progress of your shipment.
2. Shipping and Delivery
Q: Do you offer free shipping?
A: Yes! We offer free worldwide shipping on all orders. For more details, please visit our Shipping Policy.
Q: How long will it take to receive my order?
A: Standard shipping typically takes 10-14 business days. Delivery times may vary based on your location and any delays with our carriers.
Q: Do you ship internationally?
A: Yes, we offer international shipping to select countries. Please refer to our Shipping Policy for more information.
3. Returns and Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery for most items, provided they are in their original condition. For more details, please visit our Return and Refund Policy.
Q: How do I initiate a return?
A: To start a return, please contact us at support@raymondmall.com with your order number. We’ll provide instructions on how to return your item.
Q: How long does it take to process a refund?
A: Once we receive and inspect your return, we will process your refund within 5-7 business days. It may take additional time for your bank or payment provider to post the refund.
4. Payments
Q: What payment methods do you accept?
A: We accept PayPal Business, which allows you to pay securely with a PayPal account, debit card, or credit card. For more information, please visit our Payment Options.
Q: Are there any additional fees for using PayPal?
A: No, we do not charge additional fees for PayPal payments. Any fees related to your PayPal account may apply; please check directly with PayPal.
Q: Is my payment information secure?
A: Yes, we use secure socket layer (SSL) technology to encrypt all payment transactions, ensuring that your payment information is safe and confidential.
5. Account and Privacy
Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track your order history, save addresses, and enjoy a faster checkout experience.
Q: How do you protect my personal information?
A: We are committed to protecting your privacy. For more details on how we handle and protect your data, please refer to our Privacy Policy.
6. Customer Support
Q: How do I contact customer support?
A: You can reach us at:
- Business Address: Muhallah Dermani Masjid, VPO Dandot, Tehsil Choa Saiden Shah, District Chakwal, 48800, Pakistan
- E-Mail: support@raymondmall.com
- Contact Form: Get in Touch
- Phone: +92 333 590 6001
- Company Name: Raymondmall
- Customer service: Monday to Friday from 9 a.m. to 8 p.m
Q: What should I do if I encounter an issue with my order?
A: If you have any issues with your order, please contact us immediately. We’ll work with you to resolve the matter as quickly as possible.