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Shipping Cost

We are pleased to offer free shipping worldwide on all orders. Our shipments are handled by trusted carriers to ensure that your order reaches you safely and on time.

Delivery Timeline

Orders are created specifically for you and usually ship within 14 business days.

• Handling Time: Orders are processed within 2-4 business days.
• Transit Time: After processing, orders are expected to arrive within 5-10 business days, depending on the shipping carrier and destination.

Please note that estimated shipping times may vary based on customs, public holidays, and any other unforeseen circumstances.

Order Processing

Orders typically process within 1-2 business days after payment confirmation. Once your order has shipped, you will receive an email notification with tracking information.

Read Our Shipping Policy

1. Returns

Eligibility for Returns

• Items must be returned within 30 days of receipt.
• Items must be unused, in the same condition as received, and in the original packaging.
• Personalized or custom items are not eligible for return unless defective or damaged.

Return Process

• Contact us at support@raymondmall.com with your order number and reason for return.
• Our customer service team will provide instructions for returning the item.

Return Shipping

• You are responsible for paying return shipping costs, which are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.

2. Refunds

Eligibility for Refunds

• Once we receive your returned item, we will inspect it and notify you regarding your refund status.
• Approved refunds will be processed within 1-2 days to your original payment method. Please allow an additional 7-12 business days for the funds to appear in your account and up to one billing cycle for credit card statements.

Non-Refundable Items

• Gift cards and personalized/customized products are non-returnable unless defective or damaged.
• Blank products modified for resale are ineligible for returns or refunds.

Late or Missing Refunds

• If your refund hasn’t arrived, first check your bank account again.
• Contact your credit card company; refunds may take additional time to post.
• If you’ve completed these steps and still haven’t received your refund, please contact us at support@raymondmall.com.

Read Our Return and Refunds Policy