Y13 Smart Watch Pedometer Heart Rate Monitoring Bluetooth-compatible Call

Shipping Destinations

We currently ship within the United States only. Unfortunately, international shipping is not available at this time.

Processing Time

• Orders are processed within 2-4 business days.
• You will receive a confirmation email with tracking information once your order has been shipped.

Delivery Time

• Standard delivery typically takes 5-10 business days after processing.
• Please note that delivery times may vary slightly during holidays or peak seasons.

Shipping Costs

• Free Shipping is available for all orders within the United States.
• There are no hidden fees or additional charges for shipping.

Tracking Information

Once your order has been shipped, a tracking number will be sent to your email. You can use this number to monitor your delivery status.

Shipping Courier

To provide our customers with a premium delivery service, all shipments are made through express courier companies such as DHL, FedEx, TNT, and others. We have the discretion to select the courier that best facilitates a prompt and efficient delivery of the product to you.

1. We want you to be completely satisfied with your purchase. If you are not happy with your order, you can initiate a return or refund by following the steps below.
   

   Return Eligibility

   • Items can be returned within 30 days of delivery.
   • Products must be in unused condition, with all original tags and packaging intact.

   How to Return an Item

   1. Email us at support@raymondmall.com to request a return authorization.
   2. Provide your order number and a brief explanation of the return reason.
   3. Once approved, you will receive instructions on how to ship your item back.

   Refund Policy

   • Once we receive your returned item, we will inspect it and process your refund within 14 business days.
   • Refunds will be issued to the original payment method used at checkout.
   • Shipping fees (if applicable) are non-refundable.

   Non-Returnable Items

   • Customized or personalized products.
   • Items marked as “Final Sale.”

   Exchanges

   If you would like to exchange an item, please contact us at support@raymondmall.com for assistance.