We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Return Eligibility
- Items can be returned within 15 days of delivery.
- Products must be in unused condition, with all original tags and packaging intact.
Return Shipping Cost:
- You are responsible for paying return shipping costs, which are non-refundable.
Return Adress:
To start a return, you can contact us at support@raymondmall.com. Please note that returns will need to be sent to the following address: 545 Washington Blvd, Jersey City, New Jersey, 07310, USA
How to Return an Item
- Email us at support@raymondmall.com to request a return authorization.
- Provide your order number and a brief explanation of the return reason.
- Once approved, you will receive instructions on how to ship your item back.
Refund Preccessing Time:
- Once we receive your returned item, we will inspect it and process your refund within 14 business days.
- Refunds will be issued to the original payment method used at checkout.
Non-Returnable Items
- Customized or personalized products.
- Items marked as “Final Sale.”
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Contact US:
Business Address: 545 Washington Blvd, Jersey City, New Jersey, 07310, USA
E-Mail: support@raymondmall.com
Contact Form: Get in Touch
Phone: +1 346-490-9024
Company Name: Raymondmall
Customer service: Support online 24 hours a day
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The return policy for Raymond Mall’s online store typically outlines the terms and conditions under which customers can return products purchased from the store. While the exact details may vary, a standard return policy might include the following elements:
Return Period:
- Customers can return items within a specified number of days from the date of delivery. For example, returns might be accepted within 30 days.
Condition of Items:
- Items must be returned in their original condition, with tags and packaging intact.
- The items should not be worn, washed, or altered in any way.
Proof of Purchase:
- Customers may be required to provide proof of purchase, such as a receipt or order confirmation email.
Non-Returnable Items:
- Certain items might be non-returnable for hygiene or other reasons, such as undergarments, customized products, or final sale items.
Return Process:
- Instructions on how to initiate a return, such as contacting customer service or using an online return portal.
- Information on how to package and ship the return.
Refunds and Exchanges:
- Details on whether customers will receive a refund, store credit, or an exchange for returned items.
- The timeline for processing refunds or exchanges once the return is received.
Shipping Costs:
- Information on who is responsible for the cost of return shipping. Some stores offer free returns, while others may deduct the cost of return shipping from the refund.
Damaged or Defective Items:
- Procedures for handling returns of damaged or defective items, often with a more lenient return window and specific instructions for reporting such issues.
To get the most accurate and detailed return policy for Raymond Mall’s online store, it is best to visit their official website or contact their customer service directly. They will provide the latest and most specific information regarding their return policy
They will provide the latest and most specific information