Last updated: 31-10-2024
At RaymondMall based in New Jerseys, United State (USA), we want you to love your purchase. If you are not entirely satisfied with your order, please review our return and refund policy below. This policy outlines the terms and conditions for returning products purchased through RaymondMall’s online store.
If for any reason you’re not fully satisfied with your purchase, you can return new, unused, and unaltered items within 30 days of receipt for a full refund. Items returned after 30 days. We kindly ask that all returned items be in their original packaging and condition. Items returned after 30 days cannot be accepted.
At Raymondmall based in the United States (USA), we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help. Please review our comprehensive Refund and Return Policy below.
Our Commitment to Quality
Raymondmall has been a leader in customer satisfaction, driven by a team of over 100 dedicated craftspeople. Using innovative processes and high-quality equipment, we aim to deliver quality products. While we strive for perfection, if there is an issue with your order, please notify us within 30 days of receiving it, and we’ll be happy to assist.
Return Shipping and Refund Processing Time
Customers are responsible for return shipping costs. Refunds are processed within 7-14 business days of receiving the returned item and cover the item price only, excluding any shipping, handling, duties, or other fees. If your refund has not been received within 14 days, please contact us for assistance.
- Returns
Eligibility for Returns
- Items must be returned within 30 days of receipt.
- Items must be unused, in the same condition as received, and in the original packaging.
- Personalized or custom items are not eligible for return unless defective or damaged.
Return Process
- Contact us at support@raymondmall.com with your order number and reason for return.
- Our customer service team will provide instructions for returning the item.
Return Shipping
- You are responsible for paying return shipping costs, which are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
- Refunds
Eligibility for Refunds
- Once we receive your returned item, we will inspect it and notify you regarding your refund status.
- Approved refunds will be processed within 7-14 days to your original payment method.
Non-Refundable Items
- Gift cards and personalized/customized products are non-returnable unless defective or damaged.
- Blank products modified for resale are ineligible for returns or refunds.
Late or Missing Refunds
- If your refund hasn’t arrived, first check your bank account again.
- Contact your credit card company; refunds may take additional time to post.
- If you’ve completed these steps and still haven’t received your refund, please contact us at support@raymondmall.com.
- Exchanges
Eligibility for Exchanges
- We only replace items if they are defective or damaged. Contact us at support@raymondmall.com to initiate an exchange.
How to Initiate an Exchange
- Follow the same process as for returns. Once approved, we’ll provide instructions for sending the item back.
Do-It-Right Guarantee
- If your order contains items printed or embroidered differently than your final design or on incorrect products, we will reproduce those items or issue a full/partial refund at your request.
- If unable to reprint or embroider correctly, we will issue a full refund for the affected items.
- For orders shipped with DHL, we will fully refund your postage if you return or exchange the items.
- Damaged or Defective Items
Reporting Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at support@raymondmall.com with your order number and a photo of the item’s condition.
Replacement of Damaged or Defective Items
- We will send a replacement at no extra cost or issue a full refund, including shipping costs, for defective items.
- Cancellations
Orders may be canceled within 24 hours of purchase for a full refund. After 24 hours, cancellations are not permitted as we begin processing your order immediately.
NOTE: Please make sure to select the size very accurately or provide us measurements through our email as support@raymondmall.com because products will not be considered as refund if the customer has selected a wrong size.
Contact US:
Business Address: 545 Washington Blvd, Jersey City, New Jersey, 07310, USA
E-Mail: support@raymondmall.com
Contact Form: Get in Touch
Phone: +1 346-490-9024
Company Name: Raymondmall
Customer service: Support online 24 hours a day
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The return policy for Raymond Mall’s online store typically outlines the terms and conditions under which customers can return products purchased from the store. While the exact details may vary, a standard return policy might include the following elements:
Return Period:
- Customers can return items within a specified number of days from the date of delivery. For example, returns might be accepted within 30 days.
Condition of Items:
- Items must be returned in their original condition, with tags and packaging intact.
- The items should not be worn, washed, or altered in any way.
Proof of Purchase:
- Customers may be required to provide proof of purchase, such as a receipt or order confirmation email.
Non-Returnable Items:
- Certain items might be non-returnable for hygiene or other reasons, such as undergarments, customized products, or final sale items.
Return Process:
- Instructions on how to initiate a return, such as contacting customer service or using an online return portal.
- Information on how to package and ship the return.
Refunds and Exchanges:
- Details on whether customers will receive a refund, store credit, or an exchange for returned items.
- The timeline for processing refunds or exchanges once the return is received.
Shipping Costs:
- Information on who is responsible for the cost of return shipping. Some stores offer free returns, while others may deduct the cost of return shipping from the refund.
Damaged or Defective Items:
- Procedures for handling returns of damaged or defective items, often with a more lenient return window and specific instructions for reporting such issues.
To get the most accurate and detailed return policy for Raymond Mall’s online store, it is best to visit their official website or contact their customer service directly. They will provide the latest and most specific information regarding their return policy
They will provide the latest and most specific information